Watch what we install — 24/7.
Real engineers at the PASS operations bench in Kampala — not algorithms, not a 9-to-5 office — keep eyes on the feeds from every PASS-installed site enrolled in our monitoring service.
From cabling to watching.
Monitoring is not an add-on for sites we install. It's the natural extension of the install — same team, same hardware, same engineering standards.
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1
Install
IP cameras commissioned with encrypted streams, hardened firmware, and a dedicated VPN tunnel from your site to PASS-Ops in Kampala.
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2
Monitor
Feeds aggregate to the operations bench. Engineers triage on a 24/7 rota; site owners get a mobile client tuned to their channels.
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3
Respond
Documented protocols for incidents, outages and tampering — escalated to your on-site security detail or nominated response partner.
What's actually in the service.
| Coverage window | 24/7/365 — staffed by PASS engineers in shifts. No "office hours" gaps. |
|---|---|
| Channel capacity | 8, 16, 24-channel tiers — matched to the install we performed. Sites with mixed CCTV and access-control feeds can multiplex onto a single subscription. |
| Stream security | VPN-tunneled, end-to-end encrypted. Firmware hardened against the typical IoT attack vectors (default credentials, exposed UPnP, unsigned updates). |
| Storage | 30 days on-site (local NVR) + optional 90-day off-site mirror. Customer can retrieve footage on demand. |
| Mobile access | iOS & Android client tuned to your channels. Push notifications on documented incident events. |
| Response protocol | Documented per site at install: who we call, in what order, with what context. Tested quarterly. ● Active |
| Uptime target | 99.5% feed availability (excluding planned maintenance windows and external network outages). |
| Reporting | Monthly site report: uptime, events flagged, response times, recommended actions. |
Sites where install-and-forget isn't an option.
Government & enterprise
Where access is controlled, accountability is documented, and incident response can't depend on someone hearing the alarm three rooms away.
Commercial property
Apartment blocks, retail, mixed-use towers — multiple tenants, multiple risk profiles, one operations team watching it all.
High-value residential
Estates, compounds and individual residences whose owners travel, are away for long periods, or want eyes on the gate from anywhere.
Selected case studies.
Get a monitoring quote for your site.
Already installed by PASS? We can usually enroll your site within 48 hours. New install? We'll quote both together — one team, one quote.